Refund policy

Cancellations & Refunds — Adventures, Lessons & Challenges

We know plans change. Here's how cancellations work for our guided activities, lessons, wild camps, challenges and adventure holidays.

Cancelling your booking

• 21 days or more before your activity date: full refund.
• Fewer than 21 days before your activity date: we're unable to offer a refund, as your place has been reserved and staffing arranged. You're welcome to transfer your place to someone else, or move to another date subject to availability — just get in touch and we'll do what we can.

To cancel, email surftosummit@hotmail.com or call 07907 914990. Your cancellation takes effect from the time we receive it.

Deposits

Where a booking is secured with a deposit, the same 21-day rule applies. Deposits paid on adventure holidays and multi-day retreats are non-refundable within 21 days of departure.

If we cancel

Your safety comes first. If we have to cancel due to weather, unsafe conditions, or circumstances beyond our control, we'll offer you an alternative date or a full refund — your choice.

Occasionally conditions change on the day. If an activity is cut short once it has begun for safety reasons, we'll always try to offer an alternative or partial refund, assessed case by case.

Changing your date

Need to move your booking? Contact us as early as you can. Date changes made 21 days or more in advance are free of charge, subject to availability.

Not turning up

If you don't arrive for your activity without letting us know beforehand, we're unable to offer a refund or reschedule.

Returns — Equipment & Merchandise

For physical items bought through our shop (climbing accessories, cord, prusik loops, clothing and merchandise):

• You have 14 days from receiving your order to let us know you'd like to return it, and a further 14 days to send it back.
• Items must be unused, in their original condition and packaging.
• Return postage is at your own cost unless the item is faulty or incorrect.
• Refunds are issued to your original payment method within 14 days of us receiving the item.

Please note: for safety reasons, we cannot accept returns on cut-to-length cord or any load-bearing equipment that has been used, as we can't verify its history.

Faulty or incorrect item? Contact us within 30 days and we'll put it right at no cost to you.

How to return

Email surftosummit@hotmail.com with your order number and what you'd like to return, and we'll send you the details.

This policy does not affect your statutory rights under UK consumer law.

Surf to Summit UK LTD